Office Hours

The office is open from Monday to Friday between 9.00am and 5.00pm and on Saturdays from 9.00am to 4.00pm. In the event of an urgent repair required outside office hours, and your Property Manager is uncontactable, arrangements for repairs can be made directly with the tradespeople listed on your tenancy agreement.

Rental Payments

You need to pay your rent in advance at all times. If at any time you are unable to make a rental payment, please contact your Property Manager. If we do not receive your rental payment and you have not contacted us then this may lead to you being issued with a Termination Notice. So please let us know if you are going to be late with a rental payment.

Property Condition Report

This report is very important to you as it outlines the condition of the property at the commencement of your tenancy and will be used when you vacate the property to determine if there are any variations that you need to reinstate. We will provide you with two copies of this report when you sign the tenancy agreement. You should review the Report thoroughly and feel free to make any additional comments if you feel that the report is not entirely accurate.

It is also very important that after you have reviewed the report that you return it to us within 7 days of the commencement of your tenancy, retaining the blue copy for your records. If you fail to return the condition report we must assume that you agree with the condition as stated by our property manager.

Rental Bond

Your rental bond will be lodged with the NSW Department of Fair Trading and is held as security against any unpaid rent or damage to the property. Upon lodgment, you will receive written confirmation from the Department of Fair Trading that they have received your rental bond and providing you with a Rental Bond Registration Number.

Your rental bond will be refunded to you promptly after you have vacated the property provided that your rent is up to date and there are no monies owing for cleaning or repairs to the property.

Inspections during your tenancy

During the course of your tenancy, our Property Manager may inspect your property. We will contact you in advance to arrange a convenient time and will always ensure that we give you at least 7 days notice.

Keys

We will retain a duplicate key in a secure location at our office. The reason we do this is in case we need to secure access in an emergency. If you do want to change any of the locks at the property, you will need to speak with your property manager first and then supply us with a spare set of the new keys as soon as practicably possible.

Insurance

The owner's insurance cover on the property does not extend to cover your belongings. We strongly suggest that you take out comprehensive contents insurance to cover your belongings against fire, theft and other perils.

In the event that you, another occupier, or visitor accidentally damages the property and rectification work is required, you may be required to pay any excess that may apply to the owner's insurance cover.

Sub-leasing

Your tenancy agreement states the maximum permissible number of people who can occupy the property. You will need permission from your property manager in writing prior to changing the number of occupants or if you are planning a change in the original occupants.

Download Tenancy Application.pdf