Tenant Information
Office Hours
The office is open from Monday to Friday between 9.00am and 5.00pm and on Saturdays from 9.00am to 4.00pm. In the event of an urgent repair required outside office hours, and your Property Manager is uncontactable, arrangements for repairs can be made directly with the tradespeople listed on the front page of your tenancy agreement.
Rental Payments
You need to pay your rent in advance at all times. If at any time you are unable to make a rental payment, please contact your Property Manager. If we do not receive your rental payment and you have not contacted us then this may lead to you being issued with a Termination Notice. So please let us know if you are going to be late with a rental payment.
Property Condition Report
This report is very important to you as it outlines the condition of the property at the commencement of your tenancy and will be used when you vacate the property to determine if there are any variations that you need to reinstate. We will provide you with two copies of this report when you sign the tenancy agreement. You should review the Report thoroughly and feel free to make any additional comments if you feel that the report is not entirely accurate.
It is also very important that after you have reviewed the report that you return it to us within 7 days of the commencement of your tenancy, retaining the blue copy for your records. If you fail to return the condition report we must assume that you agree with the condition as stated by our property manager.
Rental Bond
Your rental bond will be lodged with the NSW Department of Fair Trading and is held as security against any unpaid rent or damage to the property. Upon lodgment, you will receive written confirmation from the Department of Fair Trading that they have received your rental bond and providing you with a Rental Bond Registration Number.
Your rental bond will be refunded to you promptly after you have vacated the property provided that your rent is up to date and there are no monies owing for cleaning or repairs to the property.
Inspections during your tenancy
During the course of your tenancy, our Property Manager may inspect your property. We will contact you in advance to arrange a convenient time and will always ensure that we give you at least 7 days notice.
Keys
We will retain a duplicate key in a secure location at our office. The reason we do this is in case we need to secure access in an emergency. If you do want to change any of the locks at the property, you will need to speak with your property manager first and then supply us with a spare set of the new keys as soon as practicably possible.
Insurance
The owner's insurance cover on the property does not extend to cover your belongings. We strongly suggest that you take out comprehensive contents insurance to cover your belongings against fire, theft and other perils.
In the event that you, another occupier, or visitor accidentally damages the property and rectification work is required, you may be required to pay any excess that may apply to the owner's insurance cover.
Sub-leasing
Your tenancy agreement states the maximum permissible number of people who can occupy the property. If there is any change in either the original occupants or any additional occupants, please notify your Property Manager immediately.
Termination of a Tenancy Agreement
Your tenancy agreement is a legal contract providing protection for both you and the property owner. You can only terminate this agreement in one of the following ways:
If you intend to vacate at the end of your fixed term agreement, you are required to give 14 days written notice to us prior to the expiry of your agreement.
Once the fixed term has expired, unless you have been given notice to the contrary, you may continue living at the property. If you intend to vacate after your tenancy agreement has expired (i.e. on a 'month by month' agreement), you must give us at least 21 days written notice in advance.
If any unforeseen circumstances arise and you have to vacate the property prior to the expiration of your tenancy agreement, please contact your Property Manager immediately. In this situation we will endeavour to find another tenant to take over your tenancy obligations. If this occurs, you will be responsible for the following:
• Payment of all rent until another suitable tenant moves into the property
• Payment of a letting fee
• Payment of an agreement preparation fee of $15.00.
If you would like to give us notice of your intention to vacate the property, you may use one of our Vacating Notice Forms. These forms can be downloaded and printed from the "renting" section of our website.
A Vacating Notice may be sent to us using one of the following methods:
Posted to PO Box 710 Mosman NSW 2088
Hand delivered to 145 Middle Head Road, Mosman NSW 2088
Faxed to us on 02 9969 3666.
Unfortunately, we cannot receive Vacating Notices by email or over the phone as they are not legally permissible.
In addition to the information provided above, more information about renting can be found in the consumer booklet called The Renting Guide. This booklet would have been provided to you when you signed the tenancy agreement. And obviously your rental agreement is a useful resource as well!